Refund Policy

Our Commitment to You

At Xtream IPTV, we prioritize the excellence of our IPTV subscription service. This policy explains when refunds may be applicable, guaranteeing a transparent and just process for all our valued customers.

Refund Eligibility

You could qualify for a complete or partial refund based on these specific situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To ask for a refund, follow these directions:

Connect with our support team at Contact page.
Employ the subject line: "Refund Request".
Kindly include your entire name, the email linked to your subscription, and the reason for your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Claim

Hello,

I am writing to ask for a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Summarize your reasoning here, e.g., issues with technology, repeated charges, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Review undertaken by support team
Same day after approval We have initiated the refund to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds show up based on the issuer.

An email notification will be sent at every stage. Expect longer response times on weekends and holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not occur in these outlined scenarios:

You are dissatisfied with the list of channels or content.
Your internet bandwidth is too slow to support streaming content.
Your behavior has contravened our Terms of Service, like account sharing.
You are experiencing geo-blocking restrictions in your region that are outside our influence.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once your refund is approved, processing occurs within three business days. Nevertheless, the funds may take five to ten business days to show in your account, influenced by your bank or payment provider. For updates, please contact support.

Refunds due to a change of mind are usually not offered after the initial 7-day period. We suggest that you examine our features and pose any questions before subscribing. See all details in our Refund Policy or reach support.

Subscriptions will renew automatically. If you overlook cancellation prior to your renewal date, please contact us promptly. Refunds for renewals are determined individually. Find more details in our Terms.